Contact our team
Need a hand? Our support team is ready to assist with account-related questions, verification and withdrawal issues, technical concerns, or general feedback. Contact us for help with deposits, bonus or promo queries, game access, or live betting problems. We offer convenient channels including email and phone, and aim for prompt, clear responses so you can return to the live casino, slots, or sports markets with minimal interruption. We can also assist with verification and payout steps.
| Department | Contact |
|---|---|
| Customer support | [email protected] (email support for account and technical queries, replies within 24 hours) |
| General enquiries | [email protected] (general questions about services, billing and promos) |
| Affiliate enquiries | [email protected] (partner relations and tracking) |
| Phone | +1 438 297 5614 (English and French support) |
| Working hours | Mon-Fri, 09:00-18:00 ET |
Email Support
Email is the preferred way to contact us for detailed requests, account issues, or when documents are required. Please send your message to [email protected] with a clear subject line, a concise description of the issue, and up-to-date contact details to avoid processing delays. Attach any relevant files and allow 24 to 72 hours for a reply.
Contact Form
Response Time
Our support team typically responds within one business day. Simple questions like account or payment queries are often handled faster; more complex issues, such as ID verification or dispute investigations, may take several business days depending on the issue. If you need quicker assistance, include reference numbers or screenshots when you contact us and we'll prioritize your request where possible.
Feedback
Tell us what you think - your feedback, suggestions and ideas help shape the site. We review every message carefully and use input to improve features, promotions and the overall user experience for players in Canada. Share thoughts, bug reports or enhancement requests at [email protected] and we’ll follow up when needed.