Privacy Policy

This Privacy Policy explains how DCBet collects, uses, stores and protects personal and technical information when you use our site and services. We respect your privacy and aim to be clear about what data we hold, why we use it and how you can manage your information as a player of our online casino and sportsbook offerings.

Types of data we collect

We collect several categories of information to operate accounts, process transactions and provide customer support. Data is collected directly from you, from your device and from service partners that support our platform.

Personal data

Personal data may include your full name, date of birth, contact details (email and phone), billing and address information, and any identity documents you provide if verification is required. We collect only the information needed to open and maintain an account and to meet legal or safety obligations.

Technical data

Technical data covers information about your device and connection such as IP address, browser type, operating system, device identifiers and general location derived from your IP. This information helps us keep the site secure and perform basic troubleshooting.

Transactional data

Transactional data includes deposits, withdrawals, betting and play history, bet slips, payment confirmations and related account balances. We use this data to process payments, handle disputes and maintain accurate records of activity on your account.

How we use your information

We use your data to create and manage your account, process transactions, respond to support requests, detect and prevent fraud, maintain compliance with applicable obligations and improve our services. With your consent, we may also send marketing messages, which you can opt out of at any time.

Data protection practices

We take steps to protect the data we hold through access controls, secure storage and staff training. Access to personal data is limited to authorised personnel and partners who need the information to perform their services. While no system is completely risk free, we work to maintain security measures appropriate to the data we process.

Cookies and tracking technologies

We use cookies and similar technologies for essential site functions, analytics and to personalise your experience. You can manage cookie preferences through your browser settings or via any cookie controls provided on the site. Some features may be limited if cookies are disabled.

User rights

You have rights to access, update, correct or request deletion of your personal data, and to restrict or withdraw consent where applicable. To exercise these rights, use your account settings or contact our support team through the site. We may need to verify your identity before making changes.

Access, correction and deletion

You can review and edit certain account details by signing in to your account. For other requests including account closure or data deletion, contact customer support. We will provide information about next steps and any actions required to complete your request.

Information sharing and third parties

We may share data with service providers who assist with payments, identity checks, fraud prevention, analytics and customer support. We may also disclose information when required by law or to protect safety and rights. Aggregated or anonymised data may be used for reporting and analysis without identifying individual players.

Privacy policy updates

We may update this policy from time to time. Material changes will be posted on the site and will take effect when published. We encourage you to review this page periodically to stay informed about how we handle your information.